Contact

During the period from Monday 23 December 2024 through Sunday 5 January 2025, the Agricultural Department of the Netherlands Embassy in Tokyo is working with reduced capacity because of the yearend holidays. We will respond to your message as soon as possible after Monday 6 January 2025.

For any urgent matters concerning veterinary or phytosanitary certificates, please see the following procedures:

Addressing problems with veterinary or phytosanitary certificates

If errors are found on a veterinary or phytosanitary certificate issued for a shipment to Japan, or the original certificate has been lost on route to Japan, we advise Dutch exporters to follow the standard procedures for each certificate stated in the below link: 

Addressing problems with veterinary certificates M | Publicatie | Agroberichten Buitenland

Addressing problems with phytosanitary certificates M | Publicatie | Agroberichten Buitenland

Please be aware that the Embassy cannot issue a letter or any other official document on the authenticity of the replacement certificate issued by the Dutch authorities solely at the request from an exporter or an importer. It is only when the standard procedures stated on the above link are followed and the problem remains unresolved that the Embassy may issue an official document following direct instructions from the NVWA. For contact details see the links above.